FAQs
1. What materials do you use for your bags?
We use a wide range of materials, including premium PU leather, cotton canvas, and non-woven fabrics. Each material is carefully selected for durability, style, and sustainability. Our PU materials are wear-resistant and easy to clean, while our canvas and non-woven options offer eco-friendly alternatives for conscious brands.
2. Can I customize the design of my bag?
Absolutely! We specialize in custom designs. You can personalize the size, color, logo placement, printing technique, and even packaging. Our design team can provide mockups within 24 hours and prototypes in about 5 days to bring your ideas to life.
3. What is your minimum order quantity (MOQ)?
We offer flexible MOQs to support all business sizes. For most custom bags, the MOQ starts from 10 pieces. We’re proud to help both startups and established brands grow with scalable production options.
4. How long does production take?
Our standard production time is 15–30 days, depending on your order size and design complexity. For urgent projects, we can offer expedited production and express shipping services to meet tight deadlines.
5. Do you provide samples before bulk production?
Yes. We can provide material samples or logo mockups for your review. After confirming the design, you can request a pre-production sample to check the quality and finish before full production begins.
6. How do you ensure product quality?
Quality is our top priority. Every order goes through strict quality control - from raw material inspection to stitching, printing, and final packaging checks. We also offer video or photo confirmation before shipment for transparency and peace of mind.
7. Are your bags eco-friendly?
Yes, sustainability is a big part of our mission. We offer eco-conscious materials such as recycled PU, organic cotton, and biodegradable non-woven fabrics. Our production processes are optimized to reduce waste and environmental impact.
8. What’s your delivery time for large or overseas orders?
For bulk or overseas orders, production typically takes 15-30 days, depending on order complexity and logistics. We work with reliable international carriers to ensure your bags arrive safely and on time.
9. Do you offer after-sales support?
Definitely. Our customer service team provides full after-sales support to ensure your satisfaction. If any issues arise with your order, we’ll handle replacements, adjustments, or refunds promptly and professionally.
10. Can I collaborate with LILALILA as a brand or distributor?
Yes! We welcome partnerships with designers, retailers, and corporate clients. Whether you need private label manufacturing, co-branded collections, or wholesale opportunities, we’re happy to discuss flexible cooperation models.